Our aim is to dispatch Goods as soon as possible, our delivery times refers to the delivery time only and applies when goods are dispatched. Please be aware that in some cases this can be longer due to high order volumes and unforeseen circumstances.
When entering your delivery address please ensure that you give all the relevant information and that you have double check the address given before processing the order. If the information given is not accurate this will result in us incurring addition delivery cost from our shippers we reserve the right to pass this on to the customer when down to miss information or wrong information given. With this process will we can also ask the carrier to hold your parcel until the additional shipping has been paid.
When placing an order from the channel island, highlands please and isle wight ensure you select the relevant postage option, if this has not been done we will contact you regarding this and offer to either pay the addition postage cost or have a refund.
All deliveries will be attempted three times, the third time the carrier will arrange with the customer for the delivery, failure to be able to receive parcel on the third attempt will result in the goods being returned to us. if the goods are returned to use we reserve the right refund the order value to the customer minus any losses we have incurred from this i.e. postage cost admin cost etc.
All parcels MUST be signed for its the customers job to ensure they are in or have entered a delivery address where the parcel can be signed for, failure to sign for the parcel wiil result in a non delivery and again this will be attempted 3 times then the parcel will be returned to use. at this point we will recover any loses before refunding or additional delivery charges for additional delivery.
Any damages must be reported within 48 hours of signing for a delivery accompanied with a brief description and pictures if requested, of the items.
We will not replace any packaging or item that has been mishandled resulting in breakage spillage etc. this includes this like dropping a bottle and breaking a trigger, storing liquids on there sides resulting in leaking, dropping glass wax jars etc. you the use have a responsibility to look after the products and packaging.
We will not replace items that have been stored in cars and leaked nor will we take responsibility for any damage caused by storing products in the improper manner, products should be stored in cool dry conditions out of direct sunlight if possibly and not allowed to go below 4 deg c.